Personal Data Protection Policy

Personal data is processed in accordance with the provisions of the General Data Protection Regulation (GDPR 2016/679), any specific national and European legislation for certain sectors, the applicable Greek legislation for the protection of personal data, as well as for the protection of personal data and privacy in the electronic communications sector (Law 3471/2006, as amended) and the decisions of the Personal Data Protection Authority (PDA).

On 25 May 2018, the Data Protection Regulation of the European Parliament and of the Council (EU 2016/679) (the “Regulation”) on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC came into force. This Website acknowledges and respects the right to protection of personal data of internet users in accordance with the European Regulation 2016/679.This policy document describes the collection and processing of user data when visiting or using the services provided on our Website. By visiting and browsing our Website, you accept the terms described in this policy.

What data we collect:

We collect, receive, store and generally process the following about you:

Personal data and information you enter through the website, including information you provide when you create an account on the website (namely: first name, surname, telephone number, email address and tax identification number in case we are asked to issue an invoice for a purchase),
information contained in or relating to any communication you have with us, either directly or through our website
information such as that discussed below under the heading “Cookies”.

The personal data that you enter when you register or consent must be complete and true and must necessarily include the following: full name and surname, address, telephone number and valid e-mail address.

Special Category Data

Our company does not collect or require the disclosure of sensitive personal data (special category data Article 9 of the Regulation).

Conditions for obtaining consent

Our company collects and processes data on the basis of your consent. Your consent is given in the form of a written declaration expressly excluding any other way. The request for consent is distinct, understandable, in an easily accessible form and uses clear and simple wording. You have the right to withdraw your consent as easily as you gave it.

For what purpose we collect the data

Our business, following the principle of data minimisation, limits the collection and processing to only those personal data that are appropriate, relevant and necessary for the purpose for which they are processed.

Specifically, we collect, store and process your personal data with your explicit and free consent for the purpose of:

the performance of the distance purchase contract via an online store, either from the physical store
the performance of the service you have requested us to provide to you,
the compliance of our business with the applicable legislation, including but not limited to: tax, labour and insurance legislation,
the registration of an order, the dispatch of an order to the postal address you have given us, the monitoring of the order until delivery,
informing you of any problem that arises during the execution of the order immediately, and responding to any query or request you may have,
informing you of our news, events and promotions and to improve our services only if you have given us your express consent,
conduct competitions,
internal research and statistical analysis, so that we can see how our website is used and understand how we can improve it,
responding more effectively to any complaints about your order,
our compliance with legal, regulatory and compliance requirements (where applicable),
verification regarding compliance with the terms and conditions governing the use of our website,
the protection of our civil rights,
understanding your interests so that we can tailor the content, offers and other actions we display on our website in a way that best suits your interests and preferences.
Transmission of personal data

When sending parcels and deliveries of translation work, we transmit your name, address, telephone number and email address to the carriers and – where applicable, the order processor – with whom we have contracted, in order to fulfil the delivery and to contact you to inform you and agree the delivery.

The legal basis for the data processing associated with this arises from Article 6(1)(a) of the GDPR, provided you have given us your explicit consent. Where the processing of data is necessary for the fulfilment of the contractually agreed delivery of goods, the legal basis is Article 6(1)(b) of the GDPR. In addition, the legal basis for the processing of data linked to this is Article 6(1)(f) of the GDPR (balancing of interests, based on our own interests, to provide you with a smooth delivery at times that are best for you).

We delete all of the aforementioned data at the latest after confirmed delivery and payment for the requested translation work, provided that we are not obliged or entitled under law to store this data any further.

For the processing of payments, we transfer your payment data to the designated credit institution or payment service selected during the ordering process.

Links to other websites

Our website may contain links or references to other websites owned by third parties over which our Company has no control. Similarly, access to our Website may also be obtained through links found on third party websites which are beyond our Company’s control. Our Company does not warrant or make any promise as to the accuracy, currency or completeness of the information contained in these websites and shall not be liable for any damage or loss caused by the content or information contained therein. Any reference to a third party website through a link on our Company’s Website does not in any way imply that our Company unreservedly approves or recommends the content or websites of third parties.

Users of this Website accept that the Company is under no obligation, nor can it control the security and content of both the websites and webpages and the third party services to which it provides access. However, the company may at any time remove, modify or discontinue any third party service or link to third party websites and webpages if, in its judgment, the law or these terms are threatened or violated.

All actions you take on any website or webpage other than that of our business are at your sole risk.

Data Storage Period

We store and generally process your personal data for as long as your contractual relationship with us is in force.

If our contractual relationship ends, we retain your personal data for as long as is still required until the time required by applicable law has elapsed for the purpose of complying with, but not limited to, tax laws, statutes of limitations on any relevant claims

With regard to personal data which we store for sending newsletters, offers, their retention is for as long as we are legally entitled to do so by virtue of your explicit consent. In general, in case of withdrawal of consent, we are obliged to permanently delete the personal data for which your consent has been withdrawn.

Information material (Newsletters)
Our company is committed to obtaining explicit consent for the collection and processing of your data for the purpose of communicating with you via newsletters. This consent should be given after you have been made aware of our privacy policy and your rights.
Rights under the Regulation

Under the Personal Data Regulation (EU 679/2016) ) (hereinafter the “Regulation”) you have the following rights:

Right of access, i.e. the right to be informed whether personal data concerning you are being processed
right of rectification, i.e. the right to demand the correction of inaccurate personal data
the right to erasure, i.e. the right to request the erasure of personal data concerning you
the right to restriction of processing where the accuracy of the data is contested, unlawful or for other reasons
the right to portability, which is the right to request to receive data relating to you in a structured, commonly used and machine-readable format and to have those data transmitted to another controller; and
the right to object to the processing of your personal data, unless there are compelling legitimate grounds for the processing which override your interests, rights and freedoms.

For all of the above rights and their exercise, please contact our offices in Athens, Greece, 10552 Evpolidos 14, 3rd floor, or email, tel: +30210-3225919. Our company will respond in writing to your request within 20 days from the submission of the request. If we consider that we need more time to respond, we will inform you in writing.

Updating of personal data

To enable us to keep personal data up to date, we advise you to inform us in good time of any changes or misentries of your data. To review and/or curate personal data, or to find out how long our business intends to retain personal data, or for other questions relating to access to personal data, or if you would like to make a request to provide you with information about whether we retain or process on behalf of third parties any of your personal data, please contact the relevant department at,

Data Security

To protect the personal data of users and visitors to our website, we use secure connection and data security measures to prevent the risk of loss, misuse, unauthorised access and disclosure of your personal information.


While browsing this website, as noted above, user identification information may be collected through the use of cookies. The use of cookies makes it easier for our website to store information about the user’s visit, secure search, calculate the number of visitors or facilitate registration to our services.

You can delete cookies if you choose to do so. You can delete all cookies that are already on your computer, as well as set most browsers to not allow cookies to be installed. However, if you choose to delete or remove certain cookies, the operation of our website may be affected.

This policy may be updated from time to time, for example due to changes in relevant legislation. We encourage users to check this page periodically for the latest information on our privacy practices.